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Address: C. Mestral, s/n, Polígono Industrial de Torrefarrera, 25123 Torrefarrera-Lleida (España)
Phone: +34 973 751 533
Email address:

Terms and Conditions

The provision of personal data is not a legal requirement, but it will be necessary if you wish to formalize a contract. Failure to provide the necessary data for its execution could lead to termination or even non-formalization of the contract.


We collect your personal data on different occasions:

Every time you directly contact us at fairs, events, meetings, presentations, or through the contact forms on our corporate websites such as,, or to request information about our solutions and services for companies.

You buy our solutions or services directly with us.

When, with your authorization, our professional distribution channel and our official SATs communicate your personal data to us, after the acquisition of any of our products, the contracting of services, the repair of our devices, or the resolution of any type of incident.


The data provided by the interested party to HIOPOS SOLUTIONS is intended to manage their requests, provide them with the information they need, and keep them informed about all our services. This data may be transferred to other companies belonging to the ICG Group, to our professional distribution channel, and to our official SATs, for the purposes indicated below:

To answer your questions and requests.

To provide you with support and technical assistance regarding our products.

To carry out monitoring and control over our solutions and services.

For sending commercial communications with information about our solutions, offers, and promotions...

For communicative purposes such as sending current news about the activity of ICG Group companies.

For the invitation to events organized by us such as conventions, product presentations, attendance at fairs...

ara cumplir legalmente nuestra relación comercial.

The data is not processed for automated data processing purposes, including profiling, that produces legal effects on you or significantly affects you.


Contact Information: name, address, phone numbers, email...

Website Usage: information obtained through cookies.

Commercial and fiscal data in case of established business relationship.


The processing of your data for the purposes mentioned above is based on the consent you have provided. However, you may withdraw your consent at any time, without this affecting the commercial relationship between us. You can withdraw your consent by sending an email to


The data may be communicated to:

The competent authority if requested.

Banks and financial institutions for the collection of offered services.

Other companies of the group for internal administration purposes and management of contracted products and services.

To the professional channel of the ICG Group for the purpose of processing them to address inquiries and requests, provide support and technical assistance.


The interested party has the right to exercise their rights of access, rectification, cancellation, and opposition to the processing of their data at any time, by contacting the email address for this purpose.

These rights are regulated in articles 15 to 22 and 34 of Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016 (GDPR) and in Organic Law 03/2018, of December 5, Protection of Personal Data and guarantee of digital rights (LOPD), in its articles 12 to 18.

They are summarized as follows:

Right of access

Right to obtain confirmation of whether your data is being processed, the origin, and the right to access the data and information on the purposes of the processing, the category of personal data, the recipients of the data, the intended period of storage or the criteria used to determine it, the existence of the right to request rectification or deletion of data or limitation or opposition to processing and the right to file a complaint with a supervisory authority.

Right to rectification

Right to obtain the rectification of inaccurate personal data and to have incomplete personal data completed.

Right to erasure

Right to obtain the erasure of personal data concerning you.

Except in cases where processing is necessary to exercise the right to freedom of expression and information, to fulfill a legal obligation, for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller, for reasons of public interest in the area of public health, for archival purposes in the public interest, for scientific or historical research purposes or statistical purposes, and for the establishment, exercise or defense of legal claims.

Right to restriction of processing

→ Right to obtain restriction of processing when:

→ The data subject contests the accuracy of the data, for a period enabling the controller to verify the accuracy of the data.

→ The processing is unlawful and the data subject opposes the erasure of the personal data and requests the restriction of their use.

→ The controller no longer needs the personal data for the purposes of the processing, but they are required by the data subject for the establishment, exercise or defense of legal claims.

→ The data subject has objected to processing, pending the verification whether the legitimate grounds of the controller override those of the data subject.

Tras obtener la limitación del tratamiento, derecho a ser informado antes del levantamiento de dicha limitación.

Right to data portability

Right to receive your personal data in a structured, commonly used and machine-readable format and to transmit those data to another controller.

Right to object

Right to object to personal data being processed, including profiling. The controller will stop processing the personal data, unless it proves compelling legitimate reasons for the processing that prevail over the interests, rights and freedoms of the interested party, or for the formulation, exercise or defense of claims.

Right to profiling

Right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning him or significantly affects him in a similar way.

Right to be notified in security breaches

Right to be notified without undue delay when a personal data breach is likely to result in a high risk to the rights and freedoms of natural persons. Describing, in clear and plain language, the nature of the personal data breach, its potential consequences, the measures taken, and the contact information of the Data Protection Officer.

In addition to the aforementioned rights, it is emphasized that the data subject has the possibility to object to the processing of data and to revoke the consent given at any time, without affecting the lawfulness of the processing based on the consent prior to its withdrawal, by notifying the Data Protection Officer via the provided email.

Data Retention Period

Assuming that the interested parties browse the website, as potential clients, the personal data will be kept for a period of five years from the first contact, unless the interested party notifies us of the exercise of their rights, referenced above.